Preparing Your Documents for Verification

Before you can withdraw winnings, Spinkings requires you to complete a standard Know Your Customer (KYC) process. This step is mandatory under gambling regulations and protects your account from fraud. You will need to upload clear, colour copies of three documents: a government-issued photo ID (passport, driving licence, or national ID card), a recent utility bill or bank statement showing your full name and residential address (issued within the last 90 days), and a clear photo of the payment method you used to deposit (e.g., the front of your debit card showing the first six and last four digits, or a screenshot of your e-wallet account details). Ensure all documents are fully visible, with no glare or cropped edges. The entire upload process typically takes 5–10 minutes if you have your files ready.

Accepted File Formats and Size Limits

To avoid rejection, you must adhere to strict format and size rules. The system at spinkings accepts only JPEG, PNG, and PDF file types. Each individual file must not exceed 8 MB in size. If your document is a high-resolution photo, you may need to compress it using a free online tool or your phone’s image resizing feature. Scanned PDFs should be set to a resolution of 200 DPI maximum to keep the file size under limit. Do not upload screenshots of your ID rather than a direct scan — these are often rejected as they can be easily edited. If you receive an error saying “File too large,” reduce the image dimensions to around 1600 pixels on the longest side before re-uploading.

Step-by-Step Upload Walkthrough

Follow these exact steps to submit your documents successfully. First, log into your account at Spinkings casino and navigate to the “My Account” or “Verification” section, usually found in the top-right menu. Second, click the “Upload” button next to each document type (Proof of ID, Proof of Address, Payment Method). Third, select your prepared file from your computer or mobile device. Fourth, wait for the green confirmation tick that indicates the upload completed — do not close the browser until you see it. Fifth, submit all three documents together; the system will ask you to confirm before sending. Finally, you will receive an on-screen message confirming your files are pending review. Save a screenshot of this confirmation for your records.

Common Upload Problems and How to Fix Them

Many players hit snags during this process. Here is a quick troubleshooting list:

• “File format not supported” – You have uploaded a HEIC, BMP, or TIFF. Convert to JPEG or PNG first.
• “Image is blurry” – The camera or scanner was unstable. Re-take the photo in good lighting using a flat surface, ensuring the text is readable.
• “Name does not match account” – Your registered name must exactly match the name on your ID and bill. Use no nicknames or middle initials unless they appear on your official documents.
• “Address mismatch” – The utility bill must show the exact address you entered when registering at Spinkings bonus registration.
• “File size exceeds 8 MB” – Compress the file using an image resizer or a PDF compressor before upload.

Most issues are resolved within one retry. If problems persist after two attempts, contact live chat support for manual assistance.

Typical Verification Timelines

Once your documents are uploaded and accepted without errors, the verification team at Spinkings no deposit will review them. Standard processing time is 24 to 48 hours. However, during weekends or public holidays, this can extend to 72 hours. You do not need to chase support if the 48-hour window has not passed yet. You can check your verification status in the same “My Account” section — a status of “Pending” means still under review, “Verified” means approved, and “Rejected” will display a reason. Once verified, your account will be fully active for all withdrawals and promotions

Required Details for Payment Method Verification

To ensure smooth payouts, the payment method upload is especially important. Below is a table explaining exactly what you need to provide for each type of method:

If you used a Spinkings promo code to claim a welcome bonus, your documents may be reviewed faster — but still expect the standard 24–48 hour window. For players receiving Spinkings free spins as part of a promotion, verification must be complete before you can cash out any winnings from those spins. Always double-check file names (no special characters) and formats before uploading to avoid delays.

For further details on account security and document rules, visit the official verification policy page: Spinkings.